Effective Date: January 17, 2025
Utopia Animal Hospital (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you opt in to receive SMS messages from us, if you interact with the content of our website, or if you comment on our website content.
Who we are
Our website address is: http://utopiaanimalhospital.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
SMS Messages
When you opt in to receive SMS messages, we collect your phone number and your consent to send SMS messages.
We use your information to send you the SMS messages you’ve opted in to receive. We may also provide updates, promotions, or other relevant content based on your preferences.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We do not share your phone number or SMS opt-in information with third parties for marketing purposes.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can opt out of receiving SMS messages at any time by replying with “STOP” to any message we send you.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Our contact information
If you have questions or concerns about our privacy practices, contact us at 901-746-8758.
Data Security
We implement reasonable measures to protect your personal information from unauthorized access or disclosure.
Terms and Conditions (SMS messaging)
Effective Date: January 17, 2025
By opting in to receive SMS messages from Utopia Animal Hospital (“we,” “us,” “our”), you agree to the following terms:
1. SMS Messaging Service
By providing your phone number, you consent to receive SMS messages, including updates, promotions, and other relevant content.
2. Message Frequency
You will receive up to 30 messages per month.
3. Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
4. Privacy Policy
Your information will be handled in accordance with our Privacy Policy, which can be viewed at www.utopiaanimalhospital.com/privacy-policy.
5. Opt-Out Instructions
You can opt out at any time by replying “STOP” to any SMS message. You may also contact us directly at 901-746-8758.
6. Liability
We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers.
By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old.